- It is not possible to show up in person at our address and pick up goods / orders.
- REMEMBER to check your spam / junk folder. Maybe there is an answer waiting for you there.
- We typically respond between 2-7 p.m
- Please do not reply to the auto-generated emails you receive regarding your order (Invoice, order confirmation, comments, etc.)
- We do NOT offer telephone guidance and support.
You are also welcome to email mail@bilkey.eu if you need to send pictures / videos.