- The company’s legal name: wdonline
- CVR nr: 27836607
- Address: Samsoevej 9, 7400 Herning, Denmark
- Data controller: Flemming Danielsen
Order
At bilkey.eu you can only order goods via our website.
All prices are shown incl. VAT and any payment fees. The prices are daily prices and in EUR (€)
When you shop with bilkey.eu, agreements are made in English, but you are also welcome to contact us in the following languages:
- Danish
- German
- Norwegian
- Swedish
If you wish to receive a copy of your order confirmation, you can send an email to mail@bilkey.eu
Payment
At www.bilkey.eu you can pay with the following:
- Visa
- MasterCard
- American Express
- Discover
- Diners Club
- Apple Pay
- Google Pay
- Paypal
- Giropay
- iDEAL
- Sofort
- Klarna
- SEPA
Payment by credit card takes place over a secure SSL connection.
There is no fee for the payment.
If you regret that your order has been cancelled, you are welcome to contact us. Then we will find a solution for it.
The amount is deducted from your account when the order has been dispatched.
LEVERING
We can offer the following delivery options:
- Delivery to your mailbox
Delivery time:
All orders are sent from our own warehouse in Denmark. The delivery time is 2-5 working days.
We do not deliver packages to countries outside the EU.
Right of withdrawal – If you regret your purchase
You have a 30-day full right of withdrawal when you shop at www.bilkey.eu.
The right of withdrawal runs from the day you received the item.
If you want to return an item, you pay the return shipping yourself.
The right of withdrawal can only be exercised if the goods are returned in essentially the same condition and quantity. The original packaging is often an essential part of the product and ensures that it can be packed / sent securely. You are welcome to inspect the product, but do not use it. Example: If you buy a pair of shoes, you are welcome to try them on to see if they fit, but you must not go for a run as this will deteriorate the condition of the product. A good rule to remember is that the item must be returned in a condition for which you will pay full price yourself.
The right of withdrawal therefore expires if you use the item in a way that obviously significantly reduces the item’s sales value.
When purchasing sealed sound/image recordings and computer programs, the right of withdrawal expires if the seal is broken.
If there is protective film on the product, do not remove it.
It is not possible to deliver returned goods in person at our address.
If you regret your purchase, you will of course get the amount you paid us back.
Note! We do not receive packages sent by cash on delivery.
In the case of volume sales for businesses, we reserve the right to waive the right of return. This will be communicated by email before the order is dispatched.
If you have regretted your purchase, please complete the following form
Complaints
Det sker desværre at en vare går i stykker under transporten. Hvis du modtager en defekt vare skal du gøre følgende:
Send et billede af varen, der tydeligt viser at den er defekt. Send det til mail@bilkey.eu
If the complaint is approved, we can either exchange the item or refund the money. It is assessed individually on a case-by-case basis.
Please note that the new item may have a delivery time of 1 – 2 weeks.
When you shop at www.bilkey.eu, you of course have 24 months right of complaint. This means that you can either get the item exchanged, the money back or a reduction in the price, depending on the specific situation.
It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.
How soon should I make a complaint?
You must make a complaint within a “reasonable time” after you have discovered the lack of the item. We recommend that you advertise as soon as possible. If you complain within two months of the defect being discovered, the complaint will always be timely.
When you want to make a complaint for an item, you must fill in the following form
Once we have received your inquiry, we will send you a detailed description of the further process shortly afterwards. In most cases, we choose to credit the item and give you the money back.
Personal data policy – What we do with your personal information
In order for you to enter into an agreement with us at www.bilkey.eu, we need the following information:
- Name
- Address
- Phone
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with bilkey.eu and stored for five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why.
All employees of bilkey.eu have access to the information registered about you.
We do not store and transmit customer information encrypted.
Information submitted to bilkey.eu is in no way passed on or sold on to third parties, and we do not register any personally sensitive information.
As registered with bilkey.eu, you always have the right to object to the registration. You also have the right to access what information is registered about you.
You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to bilkey.eu via e-mail mail@bilkey.eu.
State the e-mail address you have registered with us and we will send you a zip file with the information we have stored about you.
The zip file contains an html file that you just have to double-click to open in a browser.
The data controller at www.bilkey.eu is Flemming Danielsen – mail@bilkey.eu
Cookies
At www.bilkey.eu, cookies are used with the aim of optimizing the website and its functionality, thus making the visit as easy as possible for you. You can delete cookies from your computer at any time. How depends on your browser.
Only the data controller, Flemming Danielsen, has access to the cookies in question used on bilkey.eu
Cookies are used in connection with Google Analytics.
If you have any questions regarding your cookies, you can contact mail@bilkey.eu
See more at http://minecookies.org/
Logstatistik
We use log statistics on www.bilkey.eu, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website they leave, etc.
The log statistics are only used for the purpose of optimizing www.bilkey.eu so that we can always give our customers the best experience.
More info
You must be 18 years of age to shop at bilkey.eu – if you are under 18, you must have consent from your parents.
Disclaimer
Bilkey.eu cannot be held liable for direct or indirect losses as a result of late delivery.
Bilkey.eu cannot be held liable for damages you have caused to your car or car key.
If you want to complain about your purchase, you must contact Bilkey at mail@bilkey.eu. You can also use the EU Commission’s online complaints portal.
You will find the complaint portal here:http://ec.europa.eu/consumers/odr/.